Privacy Notice

We currently collect and process the following information:

• Identity – (Title, First Name, Surname)
•  Contact Details – (Address, Telephone number, email address)
• Property and Lawn Information – (Type of access to the garden, lawn size, number of
  lawns, images of your lawn, whether there are pets that use the lawn. With your
  consent we may also collect gate codes if they are required to us to provide our services
  at your property)
• Financial information – bank accounts and details of payment transactions with you.
• Records of your interactions with us – enquiries or complaints (including email and sms).

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the
following reasons: 

• To provide a free quotation for our services

  We use the information that you have given us in order to

• To provide a free quotation for our services
• To answer your questions and make specific informed decisions about your lawn
• Receive or make payments to you
•  Manage your subscription with us, to contact you about upcoming treatments and
  additional services that will benefit your lawn

  We may share this information with:

• GoCardless for the purpose of setting up a Direct Debit for payment
• Xero accountancy software for accounting purposes and invoicing
• Route4me for the purpose of navigating to your property

  Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on
  for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by
  contacting [email protected]
• We have a contractual obligation.

How we store your personal information
Your information is securely stored.
We keep your personal information for as long as you are a customer (i.e. you have not
cancelled our services). If you are no longer a customer and your account is not in debt then
we will delete all personal information we hold.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you
think is inaccurate. You also have the right to ask us to complete information you think is
incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in
certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the
processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of
your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal
information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we
have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a
complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk